needed a new horse trailer and got it from them. only problem I had was getting them to return my phone call. the trailer is nice, but i wish these people acted like they wanted to sell a trailer.
Visited the nrs trailers at the ft. worth rv show. They had a toy hauler we liked and also asked about a recall notice we received and could they do the work since they sold forest river products. The salesperson stated we should contact the service personnel and gave us a name. We contacted that person and was informed they could do the work and set up a date for the work. One week + before we were to bring our rv in , we happen to be going through Decatur and stop to make sure everything was a go. We live about 2 hours away and did not wont to make an useless haul. They said yes and then called while we were since on site looking at the toy
hauler we liked. They needed our vin # and when we return home and called them I asked “if we had brought in our rv you would not have been ready “. The answer was that is correct, but we will verify and order the part. Yesterday I call and they never called back. Today , Friday before we were supposed to take our rv on Monday , I called again and they did not have the part and would not be ready on Monday. I asked when were you going to let me know this. OF COURSE they said today. THEY don’t return phone calls and very poor customer service. Sure would be nice to find reputable service. If you don’t want to do the work say it up front.
All sales no customer service afterwards. A previous customer and currently shopping for a new stock trailer I was passing through Decatur with a loaded trailer in July ‘20, stopped at Decatur Tire to fix a problem which then got worse. Owner of DT phoned the manager of NRS, Scott. I heard he phone conversation which concluded with Scott saying to send me there and he could help me. Got there after driving 6 miles with a dangerous condition and was turned away by “Service” rep after she spoke with Scott. “We can’t get to you until September.” Had to drive another 20 miles to find service. I can see if there don’t like emergencies but let me know that upfront.
Agree with previous posters. NRS apparently gets all the business they need and have zero customer service follow up. Manager Scott Doesn’t seem to want to be bothered.
needed a new horse trailer and got it from them. only problem I had was getting them to return my phone call. the trailer is nice, but i wish these people acted like they wanted to sell a trailer.
Visited the nrs trailers at the ft. worth rv show. They had a toy hauler we liked and also asked about a recall notice we received and could they do the work since they sold forest river products. The salesperson stated we should contact the service personnel and gave us a name. We contacted that person and was informed they could do the work and set up a date for the work. One week + before we were to bring our rv in , we happen to be going through Decatur and stop to make sure everything was a go. We live about 2 hours away and did not wont to make an useless haul. They said yes and then called while we were since on site looking at the toy
hauler we liked. They needed our vin # and when we return home and called them I asked “if we had brought in our rv you would not have been ready “. The answer was that is correct, but we will verify and order the part. Yesterday I call and they never called back. Today , Friday before we were supposed to take our rv on Monday , I called again and they did not have the part and would not be ready on Monday. I asked when were you going to let me know this. OF COURSE they said today. THEY don’t return phone calls and very poor customer service. Sure would be nice to find reputable service. If you don’t want to do the work say it up front.
All sales no customer service afterwards. A previous customer and currently shopping for a new stock trailer I was passing through Decatur with a loaded trailer in July ‘20, stopped at Decatur Tire to fix a problem which then got worse. Owner of DT phoned the manager of NRS, Scott. I heard he phone conversation which concluded with Scott saying to send me there and he could help me. Got there after driving 6 miles with a dangerous condition and was turned away by “Service” rep after she spoke with Scott. “We can’t get to you until September.” Had to drive another 20 miles to find service. I can see if there don’t like emergencies but let me know that upfront.
Agree with previous posters. NRS apparently gets all the business they need and have zero customer service follow up. Manager Scott Doesn’t seem to want to be bothered.