Trailers are built based on the buyer’s order which should be in writing. If something is not on the order, most likely it will not be on the trailer. It is the responsibility of the buyer to make sure the order is reviewed carefully and make sure the features and specifications are clearly listed. It is best to sign and date your order when it is exactly as you want it. If you change your order, it is best to sign and date the change order as well.
It is important to understand that most dealers are very busy and have a high volume of incoming telephone calls. Making sure your order is signed and dated will greatly reduce the chance for errors due to miscommunication.
