Terrible terrible terrible. They are impossible to work with! I ordered a trailer from them and it came in WRONG! I had to have my dealer put it in the shop and then I never got reimbursed for the work!! Money grubbers, that’s all they are! Poor quality trailers, terrible customer service. DO NOT BUY FROM THEM
Do not deal with Casey or Empire Cargo Trailers. He just wants your money, no regard for the junk he is selling. Drove 4 days to get a custom made trailer. The interior looks like crap because they missed over 50 screws into the studs and had to back it out and try again. Some spots they missed up to 5 times for the same screw. The ply board is not high quality they fill it with putty that cracks right away and looks like junk. The exterior screws fall out on there own. The exterior siding was done with out care, there’s ripples at the seams, no point of a enclosed trailer if it has openings everywhere. The back ramp of my “car haul trailer” broke the first time i used it. The door is bent and the hinges are ripping out. This is a brand new 2021 trailer. Jesus the owner at empire cargo says the only way he will do anything about it is if i take my trailer to him in Georgia which is over 5k miles and 70 hours of driving round trip not to mention $2k in gas alone… Im not paying twice to have a junk trailer. Save your self the legal battle and trouble buy somewhere else and never an empire cargo trailer. Jesus at Empire Cargo Trailers refuses to get in contact with me direct, everything is thru his secretary, he refuses to give me my $11k back for my defective trailer, and refuses to find other means to fix it even though his warranty paperwork offers them to find a different dealer or shop to repair it. Do not believe Casey or Jesus or their paperwork they are crooks. To top it all off Casey had the nerve to ask me for a good review. If you need to ask me for a good review how about you don’t give me a junk trailer?
+ PROS: looks nice from 100ft away or more....
- CONS:everything except the cool colors and black trim package.
Terrible terrible terrible. They are impossible to work with! I ordered a trailer from them and it came in WRONG! I had to have my dealer put it in the shop and then I never got reimbursed for the work!! Money grubbers, that’s all they are! Poor quality trailers, terrible customer service. DO NOT BUY FROM THEM
Do not deal with Casey or Empire Cargo Trailers. He just wants your money, no regard for the junk he is selling. Drove 4 days to get a custom made trailer. The interior looks like crap because they missed over 50 screws into the studs and had to back it out and try again. Some spots they missed up to 5 times for the same screw. The ply board is not high quality they fill it with putty that cracks right away and looks like junk. The exterior screws fall out on there own. The exterior siding was done with out care, there’s ripples at the seams, no point of a enclosed trailer if it has openings everywhere. The back ramp of my “car haul trailer” broke the first time i used it. The door is bent and the hinges are ripping out. This is a brand new 2021 trailer. Jesus the owner at empire cargo says the only way he will do anything about it is if i take my trailer to him in Georgia which is over 5k miles and 70 hours of driving round trip not to mention $2k in gas alone… Im not paying twice to have a junk trailer. Save your self the legal battle and trouble buy somewhere else and never an empire cargo trailer. Jesus at Empire Cargo Trailers refuses to get in contact with me direct, everything is thru his secretary, he refuses to give me my $11k back for my defective trailer, and refuses to find other means to fix it even though his warranty paperwork offers them to find a different dealer or shop to repair it. Do not believe Casey or Jesus or their paperwork they are crooks. To top it all off Casey had the nerve to ask me for a good review. If you need to ask me for a good review how about you don’t give me a junk trailer?